Frequently Asked
Customer Service Questions:
Does
Belvedere offer discounts for buying in larger quantities ?
We calculate quantity discounts on
a per order basis; please refer to the Online
Shopping page for further information.
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How can I
be sure that my my chocolates will arrive in perfect condition ?
We elected to only
ship overnight or 2nd day air. While this is more expensive
than standard shipping, it guarantees the freshness and the
condition of our products as we do not use preservatives or
additives such as wax in our chocolate products. We
use sturdy cardboard boxes to ship our products and add loose fill
so the products are well protected inside the box. During
the summer months, as well as year-round to some warmer
destinations, we add ice packs so your goods arrive in perfect
condition.
If, for any reason, our products
do not arrive in perfect condition or you are not completely satisfied with
any of our products, please return them for a full refund or
exchange.
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Why can I
not create a custom selection box online ?
We opted to offer a fixed
selection of chocolates assortments on our website to make your
online shopping experience with us easier.
We do invite you to
visit one of our Belvedere Belgian
Chocolate Shops
where we sell all of our chocolates individually and where you
can create your own box of chocolates.
If
you do have suggestions for assortments you would like to see
offered online, do not hesitate to contact
us.
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Is
it possible to buy one of your chocolate figurines online ?
We only offer a
limited selection of our figurines as we want to guaranty their
delivery and the condition they arrive in. We do not not ship
our special chocolate creations such as our
bonsai tree or golf scenery, as we can not guarantee their safe shipment.
We do sell all of
our figurines and special creations in our Belvedere Belgian
Chocolate Shops.
Please visit one of our shops and we will be happy to assist
you.
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Can I have
orders shipped internationally ?
Due to Belvedere Chocolates'
high quality standards, we do not ship our products
internationally, as we wish to guarantee the quality of our
products.
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